PharmaKnowledge
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There are lots of definitions of knowledge management, but the one I like best is something like this: "Knowledge Management is leveraging the intellectual assets of the company to meet defined business objectives" There are various facets of this definition that may be expanded on....
In other words, knowledge management requires a company, organization, or team to define what business objectives they want to fulfill, then devise ways to continually improve, enhance, and make use of the various abilities of their people to meet these objectives. How's this done in a practical sense? Generally, knowledge management programs seek to perform some of the following tasks for an organization:
Note that much of knowledge management revolves around culture and interpersonal interactions, not simply technology. In fact, without the right culture and the willing, committed people, all the technology in the world won't solve any knowledge management problems. By carefully managing the culture and using technology as enablers, companies in many fields have shown monumental improvement and outstanding results.
Acknowledgement for many of these resources to the following:
Karl-Erik Sveiby Beginner's Info on KM
Books and articles above are ©Karl-Erik Sveiby unless stated otherwise. The texts may be downloaded for research purposes and for your own personal perusal.
Buckman Laboratories Starter Kit for Knowledge Management Books
On-line articles and references
Articles and White Papers Culture and Knowledge Management
The Concepts of Knowledge and Information
Managing Knowledge Organizations
Measuring Intangible Assets
Marketing and Selling Knowledge
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